Contact Us, Terms, & Shipping
General Questions and Availability
Jason Juchems: jason@poisonfrogs.net
Payment Methods
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Paypal is our preferred method of payment for online sales. We accept USPS money orders that are sent Express Mail next day. Shows are cash only, no personal checks. All PayPal payments are to be sent to payment@poisonfrogs.net
Shipping Information
We normally ship UPS or Fed Ex next day by 10:30am, Monday-Wednesday. We can use other companies, USPS for those who are in close proximity. For winter and summer shipping we highly suggest Fed Ex or UPS and hold at nearest Fed Ex or UPS STAFFED facility for your pick-up. We suggest Fed Ex or UPS staffed not Fed Ex Kinko's or a UPS Store as service varies at each location. Also, not all locations allow live packages. Contact your store before a shipment. Someone must be present to sign for all door-to-door shipments. Any warranty is void if signature is not provided. Temperatures must be between 40-85 degrees. Most shipments start at $45.
Terms
We do our best to provide the best wildlife to you. Due to the delicate nature of most wildlife we provide, we offer no guarantee after the point of sale or delivery. Each sale is different and we do take this in consideration. All DOA's must be reported within 4 hours of delivery and the animals must be frozen. Time of delivery will be determined by the time stamp on the tracking number provided by the shipper.
All live sales are pending until we receive an email, PM when posted on forum, or message in paypal payment stating you have read these terms and agree.
We reserve the right to refuse service.
We do offer holds for shows and young offspring. Holds for reptiles and amphibians may require a 50% non-refundable deposit. Once a hedgehog reaches 6 weeks old we require a 50% non-refundable deposit for the hedgies to be held.
Dry Goods and Plants
Feeders, mosses and other live plants are shipped two-three day Priority Mail service. All other product shipped USPS parcel post.
Shipping starts at $10 (for live plants) and $3.50 for Sera product when shipped alone. Email for shipping quote, please include you zip code.
